Resource overview
Account and business
Set up your Higher Origins account, choose a business, manage facilities and teammates, control preferences, and connect optional integrations.
Overview
Higher Origins keeps a cannabis business, its licensed facilities, team access, product catalog, inventory, sales channels, and transaction records in one selected workspace. The business selected in the app header sets the context for Products, Inventory, Menus, Marketplace, Orders, Transfers, Trading Partners, and Your Page.
Set up the business and facility records first, then build products and use them in inventory, menus, marketplace listings, orders, labels, and public pages. If the business uses Metrc, its optional integration can add supported inventory and transfer data to that shared workspace.
The Dashboard brings the selected business's shortcuts, follow-ups, commercial activity, and audience signals into one place.
Open the Dashboard after signing in. Use the business menu in the app header whenever you need to change workspaces.
Before changing a record, check the selected business. Switching businesses returns you to the Dashboard and refreshes the data available throughout the app.
How accounts, businesses, and facilities connect
Your personal account stores your name, email address, phone number, profile picture, and notification choices.
A business is the shared workspace for a company or brand. Business settings, teammates, billing, public pages, and commercial records belong to it.
Facilities represent licensed operating locations. Their license records connect orders, transfers, inventory, optional integration imports, and buyer activity to the correct location.
Teammate permissions decide which controls each person can see and use. A missing action can mean the wrong business or facility is selected, the business lacks Membership, or Higher Origins support needs to review the person's access.
Dashboard and app navigation
The Dashboard summarizes work for the selected business. Quick actions open New Order, Add Product, Add Inventory, Post to Forum, and Messages. Summary cards surface Needs Action, Monthly Sales, Active Partners, recent orders, Tasks & Reminders, and the Community Feed when data is available.
Use the left navigation to open Marketplace, Insights, Community, Messages, Your Page, Products, Inventory, Menus, Orders, Transfers, Trading Partners, Studio, Harvest Reports, Events, Issues, settings, and available tools.
Use the message and notification icons in the header to review new conversations or alerts.
Use Account Settings for your personal details. Use Business Settings for the selected company's details, people, integrations, and billing information.
Use the theme control to switch between light and dark display modes.
Choose Sign Out from the account menu to end the current session and return to login.
Complete onboarding
Onboarding establishes the first usable business workspace. Progress is saved as you move through the steps, and optional steps can be skipped when the screen offers that choice.
Verify Email confirms the address attached to your account. Check the status after following the verification email, or resend the message if it has not arrived.
Business Information collects the business name and postal address. Select at least one active license; Higher Origins connects the selected licenses and facilities to the business and its page.
Invite Users accepts one email address per line. Invitations create pending team access and can also be managed later in Business Settings.
Create Public Page asks for a page name, description, optional website, header image, and light and dark profile images. You can finish the page later under Your Page.
Support Higher Origins presents the available membership or invoice option. You can continue into the app when the step offers Skip.
If onboarding appears to show the wrong licenses or business, return to Business Information and confirm the license selection. Email verification and the selected business are common prerequisites for later setup steps.
Business Settings
Open Business Settings from the navigation or business menu.
Business lets authorized users update the business name, address lines, city, state, and postal code.
Facility lists the licensed facilities connected to the business. Facility identifiers are used by orders, transfers, inventory, and METRC workflows.
Users lists current team members and invitations. Invite people with one email per line, resend Sent or Expired invitations, remove pending invitations, or remove a teammate when you have access to that action. The invite form does not assign action permissions. You cannot remove yourself unless you are a system administrator. Removing business access does not delete the person's Higher Origins account.
Billing shows the current billing relationship and available account details. Some billing information is informational and is not edited from this screen.
METRC is an optional third-party integration. It stores the API key for the selected business, imports facilities, syncs supported packages or items and transfers, and can schedule a full historical import. Confirm the key and facility before starting an import because synced records feed Inventory and Transfers.
Where to Buy stores the HTTPS origins that may embed your availability page. Enter one origin per line, save the list, then copy the install code and use the live preview to check the result. Add both the apex domain and its www form when the site uses both.
Order minimum controls can create, edit, and remove minimums that apply to eligible ordering relationships.
METRC sandbox and diagnostic controls are restricted to system administrators. Customers should save the key, import facilities, use Sync Transfers or Schedule Full Import when needed, and confirm background work in Inventory > Sync Status.
Account Settings
Open Account Settings from the account menu.
Account changes your profile picture, full name, phone number, and email address. Changing the email address requires verification of the new address.
Notifications controls In-App, Email, and Push preferences for New Product, Forum Reply, Order Status, and Task Reminder events. Each toggle saves immediately. The Order Status preference is visible, but order submission and status-change dispatch are not currently sent through it.
Browser Push asks the browser for notification permission, registers the device, and offers Send Test Push Notification. It requires HTTPS and a browser with service worker and push support.
Email preferences controls address-wide marketing permission and individual update types. You can subscribe a business to the monthly recap or weekly community roundup. Security and essential service messages are handled separately.
Permissions and recovery
If a tab or button is missing, confirm the selected business and ask a business administrator to review your role.
If a teammate cannot join, check whether the address already belongs to the business or already has a pending invitation before resending.
If METRC data is absent, confirm the API key and imported facility, then run the relevant sync. Historical imports run separately from ordinary syncs.
If browser notifications fail, verify that the site is open over HTTPS, notifications are allowed in the browser and operating system, and the event's Push toggle is enabled.
If you cannot open Issues or create a report, use the public Contact Us page to reach Higher Origins support without signing in.
Focused guides
Create your account and complete onboarding: set up a login, licensed business, team, and public page
Update your business details: maintain the selected business name and address
Find and connect your Metrc API key: connect facilities and supported synchronization
Invite teammates: add and manage access to the business workspace
Related resources
Your Page: build and maintain the selected business's public identity
Inventory: work with stock, items, batches, lab data, and product links
Metrc integration: optionally connect facilities and supported compliance data
Orders: understand the transactions owned by the selected business or facility
Communication: manage messages, notifications, community activity, and events
Issues and help: report a reproducible problem and follow its discussion